The error messages below are specific to FreeAgent
If you have a problem transferring invoices from MagManager to FreeAgent, A failed transfer message may appear on screen or you can check the API logs for details of the transfer error.
You can access the API logs by going to the main settings page > Under Settings > Select API Logs > You can sort the order by clicking on the up/down arrows in the column headers.
1 - Error Message: Errors occurred while transferring the invoices
Cause: The invoice may already be in FreeAgent as a draft on the client account.
Solution: Go to the mains settings page > Under Settings > Select API Logs > Search for the invoice number to see if it has already been transferred or check your FreeAgent account to see if the invoice is already there. The invoice will appear on the client record in FreeAgent as draft.
2- Error Message: Unable to cancel invoice
Cause: The FreeAgent API only allows draft invoices in FreeAgent to be cancelled.
Solution: The invoice would need to be set back to draft in FreeAgent before it can be cancelled in MagManager.
