Question:
I can't find a client and when I try to add them as a new client to MagManager, it displays the error message ‘Company Already Exists’.
I've checked the All tab of the clients screen and can't find a client with that name.
Answer:
The client has been marked as inactive on the client record.
To access these clients go to the clients screen > Select the Inactive tab > Then turn on the Show Inactive toggle switch, so it turns green.
These clients will then show up in the listing with a green tick in the last column headed Inactive. From here you can click on the client name to open their client record. To turn the client back to active, you will need to turn off the Inactive toggle switch on the client details tab and save the changes.
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